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Downgrade to Free version

I have a professional Hootsuite account, but I want to downgrade back to the free version, as I am not using Hootsuite currently for my job. When i go to the Billing information section and select 'Change my plan' there is no option to downgrade to the free version, it only gives me the Professional, Team, Business and Enterprise options. 
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Comments

  • Hi there,

    Thanks for reaching out to the Community Forum, Simone here, happy to help you downgrade to the Free plan.

    I would like to apologize for the difficulties seen downgrading to the Free plan, I have created a support ticket for you, to assist further by email. 

    Thank you for your patience and understanding.

    Kind regards,
    --
    Simone | Customer Advocate | 
  • I'm trying to do the same thing; there is no button to downgrade my plan. Can you open a support ticket for me?

  • Thank you for reaching out to us! My name is Kritika from Hootsuite support team and I will be happy to assist you!

    I have created a support ticket for you, to assist further by email in downgrading your plan. 

    I will be reaching out to you shortly via e-mail.

    Have a great day ahead!

    Kind Regards,
    Kritika | Customer Advocate

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