Downgrade to Free version

I have a professional Hootsuite account, but I want to downgrade back to the free version, as I am not using Hootsuite currently for my job. When i go to the Billing information section and select 'Change my plan' there is no option to downgrade to the free version, it only gives me the Professional, Team, Business and Enterprise options. 
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  • Hi there,

    Thanks for reaching out to the Community Forum, Simone here, happy to help you downgrade to the Free plan.

    I would like to apologize for the difficulties seen downgrading to the Free plan, I have created a support ticket for you, to assist further by email. 

    Thank you for your patience and understanding.

    Kind regards,
    --
    Simone | Customer Advocate | 
  • I'm trying to do the same thing; there is no button to downgrade my plan. Can you open a support ticket for me?

  • Thank you for reaching out to us! My name is Kritika from Hootsuite support team and I will be happy to assist you!

    I have created a support ticket for you, to assist further by email in downgrading your plan. 

    I will be reaching out to you shortly via e-mail.

    Have a great day ahead!

    Kind Regards,
    Kritika | Customer Advocate

  • Hi,

    I can't downgrade either and now we can't even use the free features? This is causing a big problem for us can you help?

    Lewis
  • Hi Lewis,

    Stephanie here, with the Hootsuite Help Desk team. Thank you for reaching out to us on our Community Forum! 

    Due to the billing nature of this request, I have created a Support ticket to assist further via email. I will be in touch shortly.

    Thank you for your patience!

    Kind regards, 

    Stephanie | Customer Advocate 
  • Hello, same thing for me, I'd like to downgrade to free. Can you open a support ticket for me? Thanks
  • Hi @Pere

    Thanks for reaching out! 

    I have created a support ticket for you and I will respond to you via that with more information :) 

    Best, 
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