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Dropbox video not attaching

I'm trying to attach a Dropbox video, but I get an error that the file isn't supported. The video is 70 MB & m4v. Is there a way to resolve this?


  • Hello @SBFC

    Thank you for reaching out to the Hootsuite Forum! Valentina here, happy to assist you in this matter. 

    While Hootsuite has integrated with content sources, such as Dropbox, the files that are attached via these apps still have to respect the video file requirements that are described in this Help Article. 

    As such, .m4v files aren't yet supported in the Hootsuite compose box and in order to upload a video for Instagram, Facebook or Twitter from the web dashboard, the file has to be in the .mp4 format. 

    I hope this answers your question. 

  • Hi There,

    I'm also having issues trying to upload from dropbox. I've checked, and the video file extensions are listed as .mov which should be a supported format. 

  • Hello @ekunitz

    Thank you for reaching us out via the Community Forum.

    Via web Dashboard the video should be formatted as .mp4.

    Here is a reference comparison chart:

    Let us know if you need additional support.
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