Please read if you are here to gather information about Pprofmedias spamming issue.

Hootsuite is a self serve platform and the links you are seeing are being shortened using the public service, so it's not possible for us to limit this functionality. We have flagged this with Security, who have confirmed that they have started conversations to address this issue.

Pprofmedias is not a Hootsuite user and is using a website offered to anyone who can access the public website.

It seems that Pprofmedias have replaced their 'unsubscribe' link with our website address, so users believe we are spamming. Unfortunately, as you have already gathered, this unsubscribe button does not work.

If you could block or mark the sender as spam within your email client this should help to prevent the emails while we work on resolving this issue.

Thank you for your patience and understanding.

Signed up for Hootsuite Academy under wrong twitter account need to resolve?

I have an open ticket that I submitted Friday but I haven't heard anything yet.


  • Hello @fhmileski,

    Thanks for reaching out to us through the Community Support Forum. Gabriela here, from the Support team, happy to help.

    I'm sorry for the delayed answer to your question: we've been dealing with a higher than normal volume of tickets.

    This help article includes more details about changing your Hootsuite account email address:

    Warm regards,
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