Was just charged $228 for an annual plan

edited June 21 in Off Topic
I did not want this or order it. No notice given. I've now been on hold on the phone for over 20 minutes. The recording keeps saying I can use online live chat which apparently doesn't exist. I need this canceled and refunded

Comments

  • bailed on the phone after 40 minutes.
  • Hi @BillTaylor,

    Max here, with the Hootsuite Help Desk team. Thank you for reaching out to us on our Community Forum!

    Unfortunately we do not offer phone support at this time. However, I’d be happy to continue assisting here.

    You are additionally welcome to reach out over Facebook, Twitter or LiveChat, if you prefer more real-time support. We offer chat support with all our paid plans, 12AM-10PM PST, Mon-Fri.

    If you go to hootsuite.com/help and click on the Owly "Live Chat" option, you will be connected with a help agent immediately.

    As this is a billing matter, I have created a support ticket for you and will be in touch via email!

    Best,
    Max | Customer Advocate
    Max | Customer Advocate | @Hootsuite_Help | Hootsuite Help Center

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