Why arent my links pulling through to Preview Generator?
Usually when I insert a link it comes up with an image, title and snippet, but since yesterday afternoon it is only coming up with Check out this link, with none of the above information. This is also happening for a colleague on the same account. Why is this? I cant post anything out when its like this


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Thank you for reaching out on the Forum!
I have created a support ticket for you, which will allow me to contact you via email. I will touch base shortly to discuss this issue further.
Take care,
Hi @LynLomasi,
Hi @SarahFrances,
Thank you for reaching out to the Hootsuite support team via forum. My name is Beatrice and I’m happy to assist you.
I just created a help ticket for you and we will reach out via email to discuss this issue further.
Thank you for your patience and a sincere apology for the inconvenience caused.
Best,
Beatrice
I have created a support ticket for you and we will be reaching out to you shortly via e-mail!
Thank you for reaching out to us via forum.
I can see that you already have a support ticket open with us on this issue about link previews not generating and we'll keep communicating with you via that email ticket.
Thank you for your understanding!
Best,
Beatrice
Thank you all for reaching out to us via forum!
I would like to confirm that our development team is aware of the issue about link previews not generating. If you'd like to be notified as soon as we will have an update on this, please let us know and we will create a support ticket for you.
An apology for the inconvenience caused by this issue.
Kind regards,
Beatrice