I Canceled my account before finish the 30 days trial, also I received an email to confirm my cancellation,  now my card was billed for a pro account.  I would like to know how to receive a refund.


  • Hi @PatriciaFerreira,

    Thank you for reaching out on the Forum! My name is Cristina, and I'm from the Hootsuite Support Team.

    Sorry to hear about the unexpected charge. I see that support ticket #840709 is opened on your behalf. We will get back to you again via email.

    Have a great day!
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