Please note that this forum is in read-only mode and will be sunset at the end of November. For any product related questions, please visit our Help Desk: or talk with a Hootsuite Helper:

Refund policy

Hi there, 

I was on a free trial for premium Hootsuite and as I did not think the app would benefit me I cancelled my membership and uninstalled the app. However, I just got a bill through from Google play for £25 which is ridiculous as I have not used the service at all. I had cancelled it and didnt even have the app on my phone. Usage statistics can be checked to prove this. Please get back to me as soon as possible and let me know how we can get this problem solved.




Sign In or Register to comment.