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Problem with edit Instagram post

When I try to edit a scheduled post on Instagram and I click "save" a new window is open: https://prnt.sc/ilaxfl . My account is already set up as business. I click skip and I click "save" again but the window opens again. If I click set up it is asking me to "set up your mobile device for Instagram" https://prnt.sc/ilb03v .So I can't edit the scheduled post. Any help? Thanks!

Comments

  • Hello @lia ;

    This is Jonathan from the Community Support Team, ready to help! 

    With most recent Instagram changes, all Hootsuite customers can publish photos directly to Instagram business profiles from the Hootsuite web dashboard and mobile apps!

    Instagram has made direct publishing available to business profiles. If you don’t have a business profile yet, but want to take advantage of direct publishing from Hootsuite, you can convert your personal profile to a business one in five easy steps found here - http://ow.ly/4JDt30ibr88.

    If you've already followed all the necessary steps or you just don't want to do that, you can click on the cross at the upper right corner and skip this pop up.

    In case that you prefer to go through direct posting, follow these steps:

    • Finally, let's proceed with the reconnection process; this time, you should be able to properly authenticate your Instagram profile and the Facebook page that it has been linked to - http://ow.ly/TvW930gFXyG.
    • Repeat these last 3 steps if you need to add or reconnect an additional Instagram account.

    Let me know if you require further assistance with the process, please.



    Best,
    Jonathan
  • 1) Launch the Instagram app from your Home screen.
    2) Tap on the Profile tab at the bottom of the app.
    3) Locate and tap on the media that contains the caption you wish you edit.
    4) Tap on the Ellipsis button.
    5) Tap on the blue Edit option from the menu that pops up.
    6) Tap inside of the caption text box and make any changes you desire with the keyboard that appears.
    7) Tap on the Done button to save your changes.
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