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Does Hootsuite have customer service?

I have tried to reach someone, anyone for a week, with numerous tickets and NO ONE responds. Nothing. Nada. 

Somehow, someone else via Hootsuite is managing a my/new account which violates privacy. 

Is Hootsuite being sold or closing shop? 

As a a new user this should worry Hootsuite as new users are new revenue and privacy should be of priority. 

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