Instagram Issue (Page tags and mentions)

Hello all, I have an issue concerning tags or mentions for my page. When someone tags a photo with my page or mentions my page I don't get any notification neither i can find any photo in the photos of you tab

also recently i have find no data on my insights of the posts which were previously available

I tried uninstalling instagram and reinstalling it and nothing changes

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Comments

  • Sorina_BSorina_B ✭✭
    Hello there @andrewgabra ,

    Thank you for reaching out to us, Sorina here, from the Support team, happy to help.

    As it turns out Facebook has recently removed the ability to Mention Instagram and Facebook users from their API. We apologize for the inconvenience.

    To review the full list of the recent changes impacting Facebook please visit this page.

    Hope this answers your question!
    Sorina | @Hootsuite_Help | Hootsuite Help Center

  • Hello @Sorina_B,

    Will Hootsuite be looking to fix this issue? Without the ability to mention other pages via Facebook & Instagram, Hootsuite is a bit pointless with regards to saving time on posts.

    Thanks,

    Liam
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