ALL of my posts using the link shortener "" ARE DEAD! Why?

  • Problem
  • Updated 8 months ago
  • Solved
Performance issue with Hootsuite tweet link shortener
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Rik Walters

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  • frutstrated

Posted 11 months ago

  • 4
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Sterling, Official Rep

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Official Response
Hello Everyone, 

Thank you for reaching out to us! Our development team has isolated an issue with our links and in the process of re-instating it. We hope to have it fully operational soon. I sincerely apologize for any inconvenience that this may be causing. A solution in the meantime is to use our short link service as it is running smooth and without incident. 

Again I apologize for this inconvenience while we resolve this issue. 

Sterling | @HootSuite_Help
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Kerri Bremner, Official Rep

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Official Response
Hello everyone,

I'm happy to confirm that the link shortener has been fully restored and can be set as a link shortening preference in Hootsuite once again. Any links that were showing errors previously will now be leading to the proper full URLs.

Thank you very much for your patience while we were working to correct the server issues that temporarily made unavaialble; we sincerely apologize for the inconveniences.

If you're logged in to Hootsuite currently, please refresh your browser to see these updates:

On a mac: SHIFT + COMMAND + R 
On a PC: CTRL + F5

Should you encounter any further issues, kindly let us know. 

Thank you! 

Kerri | @Hootsuite_Help