Bulk Scheduler Returns 504 Gateway Time-Out

  • Problem
  • Updated 9 months ago
  • Solved
When trying to bulk schedule 180 messages it completes with an error message that says 504 Gateway Time-out and not all of the messages are uploaded.  How can I get this fixed so that it will not return such a cryptic error message?  Is this a known issue?


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Posted 10 months ago

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Sterling, Official Rep

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Official Response
Hello!

I wanted to update you on the status of the Bulk Scheduler returning the 504 time-out error. Our development team found an issue that was causing some users to have large .csv files time out. They have rolled out an update for this issue, all of your large .csv's should be going through with no issue now. If you are still seeing the time out message please sign out of your Dashboard, clear your cookies and cache and try again. 

Thank you for your patience while our team resolved this issue!! If you have any other questions feel free to reach out to us here or send us a tweet @Hootsuite_Help!

Thanks, 

Sterling | @Hootsuite_Help