Hootsuite BUG send wrong/none link thumbnail to facebook

  • Problem
  • Updated 8 months ago
  • Solved
Hello Hootsuite Support,

I am (and many other users) having a problem that is related to your Web Application. I need some help form your (API) development team.

When I am trying to post a URL to my facebook pages, I have all the Og:tags required and I know about the facebook lint tool. Facebook and Hootsuite view the image thumbnails for my links correctly. 
e.g. http://www.youmobile.org/blogs/entry/New-Official-List-of-Samsung-Devices-that-will-Receive-KitKat-4-4-Update

BUG: When posting from Hootsuite web dashboard to an FB page. I choose an FB page from the list, then paste the link, Hootsuite generate a link preview, I CHOOSE a thumbnail image for the link, then click SEND.

Expected behavior: The link posted to the FB page with the thumbnail I already chosen in the Hootsuite preview.

Actual Behavior: The link gets posted to the FB page/pages with a WRONG, RANDOM, Non-Related Image thumbnail OR none at all. Which makes my posts appears like a non-related spam messages in my facebook pages, this a serious problem to me. (Screenshot Below)

Note: The issue affects many other users, it just started to happen in the last 4 days with no explanation, Here is the same bug reported by many other users: https://forum.hootsuite.com/hootsuite/topics/facebook_images_incorrect


Please Help,

Thank you.


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joseph chang

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  • Angry, Frustrated

Posted 10 months ago

  • 20
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Sterling, Official Rep

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Official Response
Hi Everyone, 

Thanks for reaching out to us via the Community Forum. I apologize for the inconvenience for the incorrect image being uploaded while posting to Facebook. Our developers have discovered an issue and are currently working to resolve it. We appreciate everyone's patience as our team work diligently to get this up and running again! 

Thanks again for your patience!

Sterling | @HootSuite_Help
Photo of Sterling

Sterling, Official Rep

  • 39,020 Points 20k_badge_2x_thumb
Official Response
Hi Everyone!!

I am pleased to announce that our developers have resolved this issue. The thumbnail you choose will now correctly be displayed when you post to your Facebook Page or Group. Thank you to everyone for your patience in this matter and for communicating your issue. This allows our developers to isolate and correct issues when problems arise!

Thank you for your patience and Happy Hooting!!!

Sterling | @HootSuite_Help