HootSuite forgot me.

  • Question
  • Updated 11 months ago
  • Answered
HootSuite has suddenly lost all of the work I did setting up streams to follow. I am still logged in, but it looks like Day One, with no accounts associated and no streams. Is there a way to recover the configuration I had established, or do I have to start from scratch and rebuild? Logging out and back in did not help.
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Michael Hardy

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Posted 11 months ago

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Teri, Official Rep

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Hi Michael!

Happy to help sort this out. If there was a Twitter handle associated with your original account, could you please confirm it here? (don't try to re-attach it!) I can try tracking down your work.

Cheers,

Teri | @HootSuite_Help
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Michael Hardy

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Teri, Official Rep

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Hi Michael,

Thanks for confirming that! I'd love to investigate a bit more in depth and have opened a private help desk ticket for us to sort this out together. 

Check your email shortly!

Teri | @HootSuite_Help

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