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Gab_M

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Gab_M
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  • Hi @WebDeb!  Thanks for reaching out to us here in the Forum!  As the messages you are looking at in your Past Scheduled section were sent successfully, you will not be able to edit them (successfully sent messages cannot be edited). If you're l…
  • Hi @chrisperelandra! Thanks for reaching out to us. Could you please confirm with me which troubleshooting steps from the other discussion thread you have already taken? This way I can offer some more guidance so that we can tackle this problem   …
  • Hi @Laura4891,  Could you please confirm that you're following the steps in our Forum Tips & Tricks discussion here to properly connect your Instagram? Also, I should note that the posting workflow is a little different for Instagram. Once th…
  • Hi @LauraTurispain Thanks for reaching out to us here in the Forum! You can change your billing address by accessing 'Settings' (the gear icon) from the left hand navigation in your Dashboard. You can then click on 'Account' > Billing. This wil…
  • Hi @kst1067 and @galbaras!  Love the workaround that you provided @galbaras . Changing the image thumbnail manually is a great option for when you'd like a different image as your link preview than the one you've designated as your Open Graph image…
  • Hi @TylerReed,  Thanks for reaching out to us here in the Forum! To confirm, if you are trying to add a Facebook Page in the Hootsuite app, are you entering the correct Admin credentials? Please note that you must have Admin permissions for a Group…
  • Hi @empoweredmidwife Thanks for reaching out to us here in the Forum, and thanks for your patience as our Development Team investigated this issue. As a result of a Facebook API issue, link previews were not generating in our Compose Message Box s…
  • Hi @markobbie and @chrisdanca Thanks for reaching out to us here in the Forum, and thanks for your patience as our Development Team investigated this issue. As a result of a Facebook API issue, link previews were not generating in our Compose Mess…
  • Hi @Spasique Thanks for reaching out to us here in the Forum, and thanks for your patience as our Development Team investigated this issue. As a result of a Facebook API issue, link previews were not generating in our Compose Message Box starting …
  • Hi @jluisi Thanks for reaching out to us here in the Forum!  As resolving this issue requires the exchange of private information, I've created an e-mail support ticket for you so that we can contact you privately. One of our customer advocates w…
  • Hi there @rajasekhar and @CACuman Thanks for reaching out to us here in the Forum and for your patience as our Development Team investigated As a result of a Facebook API issue, link previews were not generating in our Compose Message Box starting…
  • Hi @jollyandhappy @MarsGarr @edmecka @rajasekhar @trabajo Thanks for reaching out to us here in the Community Forum! I appreciate your patience while we worked to resolve this issue   As a result of a Facebook API issue, link previews were not gen…
  • Hi @McVitas Thanks for reaching out to us here in the Forum! Unfortunately, the feature mentioned above is not available in Hootsuite and individual posts comments and likes cannot be exported from Hootsuite.  I would recommend leaving this grea…
  • Hi @Lmackay! Thanks for reaching out to us here in the Forum. To resolve this error, I suggest for you to first revoke and reconnect your Facebook account. To revoke, please follow the steps listed here.  Once your account is revoked, you recon…
  • Hi @IBowen1 In order to see the options for RTs, could you please make sure that your web retweets have been enabled?  You can do this by following the instructions in this gif: Once you've done this, you should be able to see all of the optio…
  • Hi @RedgateWines and @KristyKJames! Happy to have you both here Please do let us know if there's anything we can help out with to get you started!  Gab
  • Hi @Elmossy22 (Lara)!  So happy to have you here in the Forum Is there anything in particular we could help you with on this quest to expand your current Hootsuite package?  Looking forward to getting to know you!  Gab
  • Hi @jazzad (John)!  Happy to have you here in our Community Forum Sounds like you have a very interesting role. This will definitely be a good space for you to connect with Community Managers everywhere! Feel free to start up a discussion in the O…
  • Hi @paddy_93_VfB!  Apologies about that - thanks for bringing this to our attention.  I can confirm that this issue with the voice over for Tweets in the "Show Conversation" section is currently being reviewed by our Development tea…
  • Welcome @Ruben.L and @Lucía.M!  Love the intros! We're so happy to have you here  
    in Introductions Comment by Gab_M July 2016
  • Hi everyone!  My name is Gab (Gabrielle), and I work as the Social Channel Lead on the Support team! I  what I do! Combining my love for everything social with my love for helping others is a match made in heaven. In my work, I create and im…
    in Introductions Comment by Gab_M July 2016
  • Hi @megesin So that we can look into this further, could you please provide us with the link to your RSS feed? This way we can verify how it's set up in your account.  PS. You can change your notification settings here in the forum by clicking on…
  • Hi @Amour_de_porc Thanks for reaching out to us here in the Forum!  Unfortunately, Hootsuite does not offer an integration with Swipe. As you've already attempted the first troubleshooting step (uninstall/ reinstall), I would suggest for you to t…
  • Hi @hongkongtom Thanks for reaching out to us here in the Forum!  At this time, selecting a specific album (or timeline photos) is unavailable through the Hootsuite mobile app.  When uploading a new photo to a Facebook Profile through the app, i…
  • Hi @jbrescue1! Thanks for reaching out to us here in the Forum! I was able to see that my colleague @Magdina_B was able to help resolve this issue in an e-mail ticket   Please do let us know if you have any further questions! I hope you have a gr…
  • Hi @jbrescue1! Thanks for reaching out to us here in the Forum! I was able to see that my colleague @Magdina_B was able to help resolve this issue in an e-mail ticket   I hope you have a great day!  Gab
  • Hi @david_brix, Thanks for reaching out to us here in the Forum!  When using a Free Hootsuite account, the "hootsuite" parameter is added to all shrunken links. Although it cannot be turned off, you can disable the UTM parameter from being added b…
  • Hi @clare0512!  My apologies! It seems as though your personal Facebook account is connected to your Twitter account natively. When these are connected, anything that is posted through your Twitter account will also be shared to Facebook. To veri…
  • Hi @jules1687 I can see that you've been in touch with one of our Customer Advocates via email! Since resolving this issue requires the exchange of sensitive information, I suggest for you to continue your follow-up in this existing e-mail ticket …
  • Hi @WedGoods! Thanks for reaching out to us here in the Forum. To clarify, are you seeing an error message when trying to post your images to Twitter? Could you please provide us with the following information so that we can help you troubleshoot f…