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Account is being used By another Hootsuite User

Hey guys,

New to Hootsuite and just took over media for my company. I am trying to import a Facebook Business Account and hootsuite says another user is using it. Is there any easy way to disconnect this so I can integrate the account. No one at the company knows anything about another Hootsuite account and it is assumed it was pulled into a 30 day trial years ago.

Comments

  • edited January 2016
    Hi @SavRivJJ ;

    As long as the Facebook page in question isn't a part of an Organization in the old Hootsuite account, you'll be able to reclaim the account by following the steps listed here. Once you've done this, you should be able to access the social network in the new Hootsuite account. 

    Let us know if this works for you!

    Best,

    Gab
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