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couldn't download image to Instagram from Android phone

Since May 30, I haven't been able to post to Instagram from Hootsuite. I get the message: "Couldn't download image. A large image or a poor network connection would affect image download" The images are the same size I've posted every day for months and I'm using the same network I used previously.

Comments

  • Hi @fbclewisville,

    Thanks for getting in touch on the Forum! My name is Corina, and I'm from the Hootsuite Support Team. 

    I am sorry to hear that you're seeing this issue when trying to post to Instagram from Hootsuite! In order to troubleshoot further, I'd like to ask that you take the following steps to reconnect Instagram in your dashboard.

    After doing that, please try signing in and out of the app, and it the case that doesn't work please try uninstalling an reinstalling the app. 

    If you're still seeing this error message please let us know and send over a screenshot of what you're seeing and we'll be happy to look further into this for you! 

    Have an awesome day! 
    Corina
  • Hey
    I had that problem all day yesterday and today with 100% of my photos being unable to download, sent directly or scheduled. I fixed it by signing out and signing back in again. Also, when I signed in at first, I used the sign in by Facebook option. I signed in again today using the email option and it works now. Not sure if the Facebook/email thing mattered, or if a simple sing in/out would have sufficed, but just letting you know fyi.
    Hope this helps!
  • Hi @vleandro,

    Thanks a lot for letting us know!

    Best,
    Max | Customer Advocate | @Hootsuite_Help | Hootsuite Help Center

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