Please read if you are here to gather information about Pprofmedias spamming issue.

Hootsuite is a self serve platform and the links you are seeing are being shortened using the public service, so it's not possible for us to limit this functionality. We have flagged this with Security, who have confirmed that they have started conversations to address this issue.

Pprofmedias is not a Hootsuite user and is using a website offered to anyone who can access the public website.

It seems that Pprofmedias have replaced their 'unsubscribe' link with our website address, so users believe we are spamming. Unfortunately, as you have already gathered, this unsubscribe button does not work.

If you could block or mark the sender as spam within your email client this should help to prevent the emails while we work on resolving this issue.

Thank you for your patience and understanding.

Instagram photo posts but captions do not post

I know that on Hootsuite I can schedule IG posts and then have to manually paste the caption into IG after HS sends me a notification. I do that, and the caption looks perfect, but after I press "post" the caption disappears and does not appear under my published post.


  • Hi @mary668

    Thanks for reaching out over Hootsuite's Forum! Denea here from our Customer Advocate team, I'll be happy to help!

    To take a further look into this issue, I've now created a Support Ticket for this. You should receive an update via email shortly. 

    Thank you!
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