Instagram photo posts but captions do not post

Hello,
I know that on Hootsuite I can schedule IG posts and then have to manually paste the caption into IG after HS sends me a notification. I do that, and the caption looks perfect, but after I press "post" the caption disappears and does not appear under my published post.
Help?!

Comments

  • Hi @mary668

    Thanks for reaching out over Hootsuite's Forum! Denea here from our Customer Advocate team, I'll be happy to help!

    To take a further look into this issue, I've now created a Support Ticket for this. You should receive an update via email shortly. 

    Thank you!
  • Hello Hootsuite,

    I'm facing the same problem. When I paste the scheduled caption and hashtags, it works out well but when I hit share, it disappears-- just shows the photo.

    What can I do to fix this?

    Thanks!
  • Hi @wombathillhouse,

    Max here, with the Hootsuite Help Desk team. Thank you for reaching out to us on our Community Forum!

    Could you please double check that you are not using more than 30 hashtags as this is the maximum allowed?

    Should the issue persist, please let us know so we can create a ticket for you.

    I look forward to hearing from you.

    Best,
    Max | Customer Advocate | @Hootsuite_Help | Hootsuite Help Center

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