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trying to setup my mobile phone to Instagram.. error

Error message I get is... Unable to refresh your push subscriptions....

.. not able to refresh and connect my  push Subscription to connect my Hootsuite app.... please let me know what can be done... I am check the setting on my phone... The notification is set but stll not able to connect my phone 

Comments

  • Alina_DAlina_D ✭✭
    Hello there @trannybiz,

    Thanks for reaching out to us. This is Alina from Hootsuite Support, happy to be of help.

    If it's a Samsung device:

    Go to Apps > Settings > Applications > More > Special Access > Optimize Battery Usage > select Hootsuite

    Make sure that this option is disabled, so that push subscriptions can be enabled from within the Hootsuite app.

    If not a Samsung device, please let us know what type of device and model, as well as Android and Hootsuite app versions are so we can further investigate.

    Regards,

    Alina | Customer Advocate
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