Camille_B ✭✭

About

Username
Camille_B
Joined
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31
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Roles
Hootsuite Admin
Points
58
Badges
8

Comments

  • Hi @Joannie Thank you for reaching out, and excellent question!  Hootsuite accounts can host a maximum of 20 individual tabs, with 10 streams within each of those tabs. There is otherwise no limit per social network, so you can organize your stre…
  • Hi @OliveOlga1 Thank you for reaching out on our forum! I've opened up a support ticket so that I can review your specific account and reply in detail.  Thank you in advance, and I will be in touch over email this afternoon.  Kind regards, 
  • Hi @agustinv I've created a support ticket so that I can follow-up and investigate this issue in detail with you.  Thank you in advance, and you will hear from me shortly.  Kind regards, 
  • Hi @RivylVinyl,  Camille here, happy to further assist! As a first step in troubleshooting, please remove and then reinstall the Hootsuite app for your Android device to ensure that you are running the most recent version. You will also want to ma…
  • Hi @newsnaija24_blog,  Thank you for reaching out on our forum! It sounds like the image in question may have been too large to load on the app, and to complete for publishing to Instagram.  So that I can further advise, I've created a support tic…
  • Hi @eliran_uc Thank you for reaching out! At this time, Instagram does require that the final publishing of content be completed on their own app. As a result, because they operate a mobile publishing platform, we do have to push from our mobile H…
  • Hi @lanc3lot Thank you for following up! I can confirm that access to search via Facebook hashtags is still unavailable at this time. For your reference, Facebook does tend to have more restrictions in regards to search content than Twitter, becau…
  • Hi @eagle Thank you for reaching out! Camille here, happy to assist.  I've gone ahead and opened a support ticket so that we can review your account in details. You will hear from me shortly over email, and I look forward to speaking with you.  …
  • Hi @Solly,  Thank you for reaching out and I'm sorry to hear of the difficulty! I'll create a support ticket so that we can speak in detail and ensure that your account access is restored as soon as possible.  You will hear from me over email soon…
  • Hello again, @rvconnors Instagram does not support hyperlinked content in their native platform, regardless of whether that content is posted directly by Instagram, or via a third party such as Hootsuite. As a result, it is expected that any links…
  • Hi @rvconnors Thank you for reaching out on our Community Forum! Camille here with the Support team in Vancouver.  I'm sorry to say that Hootsuite doesn't support video editing features in our dashboard at this time. This does mean that when you …
  • Hi @larue65,  Thank you for reaching out! We've just spoken over Twitter and it sounds like the issue has been resolved, but for future reference, you will find social network removal instructions listed here: http://ow.ly/SycX309gWZA Thank you, a…
  • Hi @guildhouse,  Thanks for reaching out over Hootsuite's Forum! Camille here, happy to lend a hand.  I'm sorry to hear of the difficulty in Instagram publishing, and I've gone ahead and created a Help Desk ticket for you so that we can better inv…
  • Hi @khriztelkeeper Thank you for reaching out over our support forum! My name is Camille, and I work with our Help Desk team in Vancouver.  To confirm, the post will always publish according to your local time, as displayed within the dashboard. …
  • Hi @willemh Thank you for reaching out to Hootsuite! Camille here, with our Support team in Vancouver. I greatly appreciate your providing those screencaps, and I have reached out and created a support ticket for you so that we can further assist…
  • Hi @thebluebus Thank you for reaching out to Hootsuite! Camille here, happy to assist.  I've gone ahead and created a help desk ticket so that I can further review the URL's open graph content to determine preview results.  I will reach out to y…
  • Hi @creativitta Thank you for reaching out to Hootsuite! I've gone ahead and created a Help Desk ticket so that we can further assist in downgrading your account.  I will be in touch over email shortly, and look forward to speaking with you. Kin…
  • Hi @omar955434 Thank you for reaching out to Hootsuite! Camille here with our Support team, happy to assist.  I've gone ahead and created a Help Desk ticket so that I can further in detail. I will be in touch over email, and all the best until th…
  • Hi @bk2000 ,  Thank you very much for your reply! In this case, I can confirm that Twitter's new Quote feature does not correlate to the equivalent of a RT. With this in mind, Hootsuite does not support Quotes within Retweet or Mention streams at t…
  • Hi @LRStudio,  Thank you very much for your reply. I've gone ahead and created a support ticket for you, and will be following up over email shortly.  Take care, and I look forward to speaking with you.  Camille B | Customer Advocate
  • Hi @tomo360,  Thank you for reaching out on our Forum! Camille here with the Support team, happy to assist.  I've gone ahead and created a Help Desk ticket so that I can review the accounts and further assist in detail. I will be in touch over ema…
  • Hi @rikakisteve,  Thank you very much for reaching out. My name is Camille, and I work with our Support team in Vancouver.  I've gone ahead and created a Help Desk ticket so that I can further assist in detail. I will be in touch over email, and l…
  • Hi everyone,  Thank you very much for your feedback on our new streams. While the ability to revert back to the old streams view is no longer available, we are very appreciative of your comments in regards to the upgraded UI as we continue to work …
  • Hi @partycheap,  Thank you very much for reaching out. I've gone ahead and created a Help Desk ticket so that we can discuss in detail, and I will be in touch shortly.  Kind regards,  Camille B | Customer Advocate
  • Hi @diaghe Thank you very much for your reply. Camille here with the Support team, happy to assist.  I've gone ahead and created a Help Desk ticket so that I can reply in detail over email. You will receive a confirmation notice shortly, and I wi…
  • Hi @Rogers646 Thank you for reaching out to Hootsuite! My name is Camille, and I work with our Support team in Vancouver.  While link previews for websites which host Twitter Cards are not unfortunately available within your Hootsuite streams, th…
  • Hi @TonyG5003 Thank you very much for reaching out with your further questions. My name is Camille, and I work with our Support team in Vancouver.  The exact setup will depend on who you wish to be the paying member of the Organization. If you ar…
  • Hi @mpellas Thank you very much for your reply! I've gone ahead and created a help desk ticket so that we can link you to our ongoing investigation. You will receive an email confirmation shortly, and I will be in touch with further information.  …
  • Hi @pranavayogainc Thank you for reaching out over the Hootsuite forum! My name is Camille, and I work with our Support team in Vancouver.  While Hootsuite does not support any duplicating features within our dashboard, it does sounds like perhap…
  • Hi @backrow Thank you for reaching out to Hootsuite! My name is Camille, and I work with our Support team in Vancouver.  The Twittersignup domain is a generic domain which is used for accounts that are created using a Twitter login, without ever …